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Technical Support Engineer - Salesforce Return to work program (Hyderabad location)
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Salesforce Jobs Developer Jobs
| Posted 1 year ago
Job Description
Technical Support Engineer - Salesforce Return to work program (Hyderabad location)Apply from
https://salesforce.wd12.myworkdayjobs.com/External_Career_Site/job/India---Hyderabad/Technical-Support-Engineer---Salesforce-Return-to-work-program_JR201938
Job Details
Discover the next chapter of your career | Salesforce Return to Work
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.
Equality is a core value at Salesforce. Our aspiration is to create a workplace that looks like society — where everyone feels seen, heard, valued, and empowered to succeed. We put this into action with the Salesforce India Return to Work Program, which provides women who have taken a career break a platform and opportunity to jumpstart their professional journey.
Over the course of six months, program participants will work within Salesforce's Technology, Sales, or Customer Success team, receive on-the-job training from Salesforce leaders, and be paired with a mentor to help navigate their career.
Job Title: Technical Support Engineer - Salesforce Return to work program
Overview of the role:
We are looking for an ambitious teammate to join our cutting-edge support team! This position is for highly motivated, self-directed individuals who desire to work on the #1 cloud-based platform. Learning opportunities are limitless. Our Support Engineer profile is one of the best opportunities to master the Salesforce Platform and achieve your career goals. You must possess excellent analytical and communication skills, and have the passion to deliver outstanding support. The Global Support work environment is highly client-focused and fast-paced, operating globally to provide 24/7/365 technical support.
Responsibilities:
- The complete end-to-end customer experience;
- Oversee and run the resolution of critical technical issues, ensuring prompt and complete problem-solving to technical challenges and business issues;
- Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment;
- Raise issues to Product Engineering, when required;
- Be a trusted advisor to our customers on issues related to Tableau products and experience in a way that results in high customer satisfaction;
- Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers;
- Provide feature explanation and Sales/Service Cloud standard methodologies;
- Provide peer mentorship to team members through a Swarming framework;
- Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community.
Required Qualifications:
- Minimum 1 year of career break
- At least 2 years of prior experience in software development
- Strong programming skills in C/C++, Java/J2EE or .NET
- Excellent understanding of Computer Science fundamentals as proven through a superior academic record
- Experience in developing either user interface or system-level software
- Understanding of Internet technologies: Firewalls, web servers, web proxy servers, etc.
- Understanding of database concepts, Data management (Oracle/RDBMS/SQL)
- Understanding of Web Services (SOAP, REST, WSDL, XML, XSLT, XQuery)
- Excellent written and verbal communication skills
- Technical Support experience preferred
Preferred Qualifications:
- Experience working within the Salesforce architecture
- Certified Salesforce Administrator (ADMIN201), or other Salesforce certifications
- Clear comprehension of one or more Sales/ Service Cloud products
- Experience working with scripting languages and Web Architecture Principles
