Job Description

• Provide desktop support to end-users, including troubleshooting hardware and software issues.
• Set up and maintain network configurations, including LAN/WAN and wireless networks.
• Configure and troubleshoot VPN connections for remote access.
• Assist in the deployment and management of cloud-based solutions.
• Monitor and manage firewall settings to ensure network security.
• Install, configure, and update desktop hardware and software.
• Respond to technical support requests in a timely and efficient manner.
• Document and track support requests and resolutions in the ticketing system.
• Collaborate with other IT team members to resolve complex technical issues.
• Stay updated with the latest technology trends and best practices in desktop support.

• Proven experience in desktop support, troubleshooting, and networking.
• Knowledge of VPN configuration and cloud deployment.
• Familiarity with firewall management and network security.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in using support ticketing systems and remote support tools.
• Self-motivated with a proactive approach to technical support.