Job Description

• 2+ years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving highly complex issues/situations and driving technical resolution across cross-functional organizations.
• Excellent Communication: Must have the ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution.
• Customer Obsession: Passion for customers and focus on delivering the right customer experience.
• Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.
• Technical Skills: Some understanding of cloud computing technologies. Optionally, demonstrated hands on experience in one or more of the following:
• Core IaaS: Compute, Storage, Networking, High Availability.
• Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory / Data Bricks.
• Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc.
• Identity and Authentication: SSO/Federation, AD/Azure AD, ADFS, etc.
• Preferred but not required: Cosmos DB, Azure Kubernetes Service
• Experience in one or more automation languages (PowerShell, Python, C#, Open Source)